ADORNIA NX | A Unit Of SUNNY TRADING CENTRE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within a day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Refund/replacement request can be made if the customer establishes that the quality of product delivered is not good but only after raising the request within 48 Hours of receiving the product. ADORNIA NX's decision will be final in such cases.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within a day of receipt of the products.

• In case the product received has manufacturing defects, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by ADORNIA NX, it’ll take 6-8 days for the refund to be processed to the end customer.